Refund policy
Because our pieces are handmade, one-of-a-kind, and made-to-order items, all sales are final except in the cases below. This matches the policy stated on each product page.
We accept returns or exchanges only when
- The item arrives damaged or defective.
- You receive the wrong item.
- A later professional gemological identification shows the stone has a treatment different from what was described.
We cannot accept returns or exchanges for preference-based reasons (for example, “the size felt different” or “it looked different from the photos”). To help prevent this, each product page clearly states the size and shows detailed photographs.
Order cancellation
Because one-of-a-kind items may sell through another channel, in rare cases an order may need to be cancelled after purchase. If this happens, you will receive a full refund.
How to request a return
Please contact us at trozo.eng@gmail.com within 7 days of receiving your order, including photos of the issue. We will then provide return instructions and the return address. For damaged, defective, or incorrect items, we cover the return shipping cost.
Refunds
Once your return is received and inspected, an approved refund is issued to your original payment method within 10 business days.